Last modified on 14th November, 2016
TERMS & CONDITIONS
Our Site, Contact Centre, Services, Offices and Employees provide you with access to administrative support services which may be of assistance to your business.
To provide our services, we solely rely on the information provided by you to us. This is on the condition the information is provided in a timely fashion for us to deliver a high quality service and to help you meet relevant deadlines. Where the information provided is not relevant, is deficient in any respect, or is not provided in a suitable time period, we will not under any circumstances be liable for any issues arising from this. It is your responsibility to ensure that all information, requests for services and understandable, accurate and complete.
boffix does not provide professional, legal or financial advice.
We have kept the Terms & Conditions simple so please read them. By accessing our services, products systems and sites you are deemed to have accepted these Terms & Conditions.
These Terms & Conditions create legally binding obligations. If you do not understand any of these Terms or Conditions, feel free to contact us for clarification, and refrain from using boffix.
Please read these Terms carefully before you start to use our “SSS”, as these will apply to your use of our “SSS”. These document’s will be updated over time and we recommend that you revisit them at regular times in the future to understand what updates have been added. By using our “SSS”, you confirm that you accept and will comply with these Terms.
INFORMATION ABOUT BOFFIX
BOFFIX is a company registered in England and Wales with our registered office at Thorncroft Manor, Thorncroft Drive, Leatherhead, Surrey KT22 8JB. We are a UK limited company. Our SSS and all are registered at this address.
Company registration: 9378812
Company Vat: 208 398783
CHANGES TO THESE TERMS
ACCESSING BOFFIX “SSS”
YOUR ACCOUNT AND ACCESS
If you are provided with, an identification code, password or any other item, information or product as part of our security procedures, you must treat such information as confidential to you.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com. We maintain excellent security protocols, and cannot be held liable for the impact of any unauthorised access.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights to our “SSS” and all the material published on it in the name of BOFFIX. Those works are protected by copyright laws and treaties and all such rights are reserved.
You should not modify any copy, paper or digital material provided by BOFFIX via its “SSS”, nor utilise any copy, text, illustrations, videos, audio presentations, artwork, graphics or any collateral that is owned by boffix or its 3rd party suppliers. In addition, should you wish to use any part of our site, you must seek our agreement. As part of this agreement, you must acknowledge BOFFIX and/or its contributors as authors. Should you breach our terms and conditions we reserve the right to require you to cease using immediately, and your right to use boffix material will be rescinded. We take copyright Infringement seriously.
DATA RETENTION POLICY
Here at boffix, we promise that we will only use personal information in a fair and lawful way. We will only collect information from you that is necessary for the service offering that you have signed up for, and do our very best to ensure that we keep it up to date and accurate. We will only keep the information for as long as we need to and keep it safe and secure while we have it. We will not share it with anyone else and you can always request to see what information we have about you.
NO RELIANCE ON INFORMATION
Our “SSS” are purely administrative and the content we provide is for general information only. It does not amount to detailed advice, and you cannot rely on it. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content provided by BOFFIX. We try to keep the information on our site up-to-date, however, we are human, so cannot provide representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY
To the extent permitted by the relevant law, we exclude all warranties, conditions or representations or other terms which may apply to our “SSS” or any content provided, whether express or implied.
We will not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our “SSS”; or
use of or reliance on any content provided
use or reliance on services provided by our associated companies
use or reliance on individual Boffix employees who you come in contact with.
This will include, but is not limited to:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage
We will not be liable for any loss or damage whatsoever, be it caused by digital actions or technical deficiencies. For example, virus, distributed denial-of-service attack, power outages, failure of telephony systems, or other technologically harmful material that may infect telephony, computer equipment, programs, data or other proprietary material you have utilised for your use of “SSS”, downloads or associated or 3rd party websites. We provide 3rd party websites for information only, we do not endorse them or any linked websites.
PROVIDING INFORMATION TO BOFFIX.
Whenever you make use of an app, feature or tool that allows you to upload information to our “SSS”, via websites, our employees or other means, or make contact with other users of our “SSS”, or are provided with the contact information by BOFFIX, you must adhere to the following principles and standards of our community ecosystem.
Your interaction must:
be accurate (where you state facts);
be genuine (where they state opinions);
be relevant (where it relates to a blog, or content, and
comply with applicable law in the UK and in any country from which they are posted.
Your interaction must not:
contain any material which is defamatory;
be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
give the impression that they emanate from us, if this is not the case; or
advocate promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
contain any material which is obscene, offensive, hateful or inflammatory;
promote sexually explicit material;
promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
infringe any copyright, database right or trade mark of any other person;
be likely to deceive any person; be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
promote any illegal activity;
be likely to harass, upset, embarrass, alarm or annoy any other person;
be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
By using our “SSS”, you confirm that your interaction/information complies with these principles and standards, and you will be liable to us and indemnify us for any breach of that warranty.
Any content you provide to our “SSS” will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our “SSS”.
The views expressed by other users do not necessarily represent BOFFIX views or values.
TAKING OUR SUBSCRIPTION SERVICES
Where you take on a Subscription Service we require a set up payment. This is to cover the costs of set-up and will never exceed the equivalent of 2 months service subscription.
Some elements of the service you have subscribed to may take longer to set up, depending on your requirements especially if we are requiring cooperation from third party providers.
You are free to move up and down through all subscription levels, we want to support you not hinder you. To increase your subscription there is a charge equal to 1 month of the new subscription fee. To reduce subscription there is no charge but 1 months’ notice period is required.
Changes to subscriptions can only be made by users you have authorised
First payment is to be made by credit/debit card. All subsequent payments to be by direct debit billed one month in advance. All services require cleared funds before the service can commence. If you do not wish to pay by direct debit, there is an administration cost of £25 per month. By committing to automated Direct Debits we can ensure payments run as efficiently and cheaply as possible.
If for any reason your direct debit is refused at any point during your subscription, all boffix Services will be suspended until your account is brought up-to-date. This will include payment of all charges incurred by boffix plus our administration fee of £25.
If we are not notified within 14 days that you wish services to resume, then all data held will be deleted as per our DATA RETENTION POLICY, and your service will be terminated. All termination fees due become payable at that point.
For paid for support e.g. HR, PA, IT, each interaction/task is for a minimum duration of ½ hour anything over will be rounded up the next ½ hour block.
3rd PARTY CHARGES
We run a low cost operation and keep tight control of costs, however whilst being able to manage our own cost structures, we do need to pass on 3rd party price increases which out of our control. You will be notified of the cost increases shortly after we are informed, and we will apply the new charges at the next billing cycle.
You will need to commit to a subscription and complete the documentation request as part of the onboarding exercise, boffix cannot act on your behalf or set up a service without taking you through the on-boarding process due to legal requirements from bodies such as HMRC. If all the information we require is provided promptly, we can have you set up in less than 48hrs.
On-boarding consists of a telephone call taking you through specific requirements. This will include identifying your call handling requirements, collecting data from you such as details from your passport to enable boffix to complete anti-money laundering checks, KYC and a risk assessment. Based on the outcome we reserve the right to cancel our agreement and funds already paid are returnable minus our admin fee.
TERMINATING YOUR SUBSCRIPTION
We will be sorry to see you go but we won’t hold you back. We do not tie you into long term arrangements. Monthly subscriptions can be canceled at any time. Cancel by emailing firstname.lastname@example.org and ask to cancel your subscription.
Should you wish to terminate your subscription, a fee is payable equal to one month of the current subscription. This pays for all costs to either transfer services to your alternative providers and/or to terminate services with 3rd parties such as Microsoft.
FAIR USE POLICY
Our “SSS” are designed to deliver the best possible user experience and quality of service to every user, in an even-handed and equitable way.
In order to give all of our user’s fair access to our “SSS”, we operate a Fair Use Policy. Users share the available “SSS” and the Fair Use Policy ensures that these are not used disproportionately or allocated unfairly. However where limits are to be applied we will discuss with you first, giving you the opportunity to terminate your contract our relationship as per our Terms.
HOW OUR POLICY WORKS
During periods of peak use, when there is the greatest number of users of our “SSS”, our Fair Use Policy means it may take longer to deliver on tasks, but our staff will endeavour to meet all reasonable timeframes on a first come first served basis. There is no favouritism, and everyone is treat equitably. If you require a dedicated service outside of our standard offers, please let us know.
When sending invoices/receipts/expenses or transactions to accounts, we believe up to 50 transactions per month per user is reasonable, and have priced our service on this basis. If you exceed this regularly, or by a significant amount in any one month, we may need to charge you for this.
Where the telephone package is taken, we have allowed for 30 call transfers to UK landlines and UK Mobiles (01,02,03 & 07). All calls outside this will be charged at Standard BT Business rates plus any additional mobile operator or country charges.
Where you have taken out the boffix Business Insurance, this covers for a single loss of equipment and locking down the service. Once you have claimed against this policy, it becomes null and void, and you will need to take out another policy.
All charges & costs are reviewed every 12 months.
We monitor each user’s interaction with all our services to identify those with a disproportionate usage profile. At the start of each month, we reset the monitored volume to zero, so all users start the month with a ‘clean slate’ – an equal usage profile and equal access to our services.
Where we identify any regular breaches of this policy we will discuss ways in how we can support you
Free trials or free periods offered by boffix are designed as a taster to the boffix services. During the free trial period limits apply to our services fair use policy. Current limits are 20 telephone calls, 20 transactions (such as invoices of receipts), 5 items of post, 10 debts chased. All free trials and can be withdrawn at any time during the trial at the sole discretion of boffix.
WE MATCH COMPETITORS
We will match any comparable competitor’s policy. We believe we have a market leading model, however if we have got this wrong we are happy to look to change. We will either price match or provide a similar number of transactions or time limits or combination of both.
We do not guarantee that our “SSS” will be secure or free from technical defects, bugs or viruses.
You are responsible for configuring your telephone, information technology, computer programs and platform in order to access our site. We strongly advise you to use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You may link to our home page, on the basis that:
It cannot be construed we endorse, are associated or approve the link or content associated with
You own the website you are linking us too
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
Cookies are very small text files that are stored on your computer when you visit some websites.
This Website will track the pages you visit via Google Analytics
This website will not Share any personal information with third parties
Boffix is trademarked and registered in the United Kingdom under reference number UK00003185176.
To contact us, please email email@example.com.
Thank you for accepting these Terms and Conditions.